Free-to-Air Collective

Privacy Policy

1. Introduction:

FreeToAir.tv’s mission is simple: to monitor legislation procedures and implementation of laws and regulations related to production, distribution, management and broadcast of audio-visual content. We also advocate for the right of access to communication channels independent of governmental or commercial control.

We take your privacy very seriously. When you use FreeToAir.tv you trust us with your data.

This Privacy Policy is meant to make it easy to understand why and how we collect and hold personal data from you. It also explains what we do to protect this and how you can adjust your preferences or have your data deleted. It is important you take time to read it carefully.

We welcome your feedback and questions and if there is anything you do not understand or if you have any questions about this Privacy Policy, you can contact us.

2. How to contact us:

Please contact us if you have any questions about this privacy policy or the information we hold about you. If you wish to contact us, please write to us via our contact form.

3. For the purposes of the European Union Data

For the purposes of the European Union Data rotection Act 1998, FreeToAir is a ‘data controller’ i.e. the organization who is responsible for, and controls the processing of, your personal information.

4. Information That We Collect:

FreeToAir.tv provides a range of web technology as part of its services. When you visit our website we ask you to accept and agree to our Terms. When you accept, we store information about you that we collect using Cookies and other technologies. This helps us to understand which information we provide is useful to you and to improve your website experience.

We hope that, once you understand the measures we take to help ensure secure transactions and privacy, and the steps you can take yourself, you will be as happy about the safety of your personal data.

We have no desire to infringe your privacy while using our site or “Service” — as defined in our Terms of Service — and we will never provide your personal information to anyone else except as set out in this policy, our general terms or if we sell our business in whole or in part.

The specific activity information that FreeToAir.tv collects depends on how you use our Service and how you manage your privacy controls. The activity information we collect may include:

  • Type of devices you have, including OS and browser type.
  • Where your devices are located based on IP.
  • Family names and profile pictures that you provide.
  • The occurrences of technical errors, your interactions with service features and content, your settings preferences.
  • Content interaction information, including duration, and network details for the Service quality, including information about your internet service provider;
  • Content that you are viewing or have viewed or have shown interest in by for example adding it to your bookmark.

We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases and server logs.

5. Information you provide to us:

When you create a FreeToAir.tv membership, you provide us with personal information that includes your name, your email and country or residence.

We also receive personal information when you contact us, send us feedback, and complete surveys.

6. How we use data:

We use information that we collect for the following purposes:

  • Provide our services: such as processing tasks you have setup, or executing the functionalities our services offer.
  • Maintain & Improve our services: such as tracking if our services are working as intended, measure performance and to monitor and prevent outages. We also use information to learn and understand how our services are being used which allows us to improve our services and develop new functionality.
  • Communicate with you: We use information that we collect, such as your email address and your usage data, to interact with you directly. We may notify you about any changes and improvements to our website and services or information that may be of interest or important to you. If you contact our support, we will use your information to help you resolve any issues you might be facing.
  • Protect FreeToAir.tv and our members: We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks and technical issues that could harm us and our members.

7. We will ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy.

8. Sharing your personal data;

We may also use the data you send to us by completion of surveys to prepare user profiles. We do not pass on your personal data to any third parties except:

  • To enable you to obtain access to the restricted parts of certain service providers’ information;
  • To enable you to receive information you have requested to be sent to you by post (we will disclose your address); or
  • To Partner Companies for the purposes of providing the Service as indicated in the general Terms of Service.

9. Cookies and Similar Technologies

We try to make all of our services simple, useful and reliable. We use various technologies to collect and store information when you visit or use a FreeToAir.tv service, and this may include using cookies or similar technologies to identify your browser or device. When you use our website and services, small traces of information about you visiting us are stored on your device. This information is stored into a small file called a “Cookie”.
A Cookie does not contain a lot of information but the information it contains is used during your visit and the next time you visit us and when you use any of our software services. It allows us to recognise you and keep track of important settings you have made in the past. For example it remembers that it’s you who is visiting so we can remember your password and to not show information you indicated was not of interest.
Cookies can be used for:

  • Remembering a login name or settings,
  • Collecting information about how you use the product,
  • Storing temporary data (session Cookie.

10. We use our own Cookies that we manage and are only used by us to transfer information about the use of our website and services. As part of our service, we might also include third party Cookies such as Google Analytics; however, we do not have control over how these Cookies behave. We only use trusted partners for this; we know they respect your privacy and apply similar standards to us.

When you use our website you may refuse to accept cookies by activating this setting in your browser settings. However, when you do this certain parts of the FreeToAir.tv website and its services may not work correctly. We show you a Cookies acceptance notification before using our services, by clicking agree you agree we can use your information we get via the use of cookies.

11. What Choices Do I Have?

We offer you transparency and control over your own privacy and the information we collect.

12. Copy of the information we hold:

You have the right to request an electronic copy of all the personal information that we hold about you. You can also request to receive a printed copy but this is subject to the payment of a small fee because we have printing and postage expenses.

To request your copy:

  • Put your request in writing and send it to us,
  • Include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill).

13. When you are requesting a printed copy send us a cheque in the amount of £25 made payable to FreeToAir Collective. You will receive your requested copy within 30 days of the request.

14. Correcting or changing your information:

You can always ask us to correct any inaccuracies in your data free of charge. If you wish us to change something, you have to:

  • Put your request in writing and send it to us,
  • Specify the information that is incorrect and what it should be replaced with.

15. Deleting your membership and information:

If you are no longer interested in using FreeToAir.tv services, you can ask to have your membership account deleted. You can even request deletion of the entire history of information that FreeToAir.tv holds on you.

When you request us to delete your data, we follow a deletion policy to make sure that your data is safely and completely removed from our system. We secure the data we hold and, therefore, there might be delays in the removal of your information from our system and the back-ups we hold.

Some information needs to be retained by us for a certain period of time for legitimate business requirements such as for financial record-keeping purposes, or where we have to comply with legal or regulatory requirements and to provide security, fraud & abuse prevention. We use technologies and tools to develop and deliver our service. Some of these may have automated secure backups that do not provide us with the option to delete individual data from encrypted backups. However, in the rare event we need to restore a backup we will make sure your data will instantly be deleted as part of restoring the backup if you have requested so.

16. How Secure is My Information?

We will use reasonable technical and organisational measures to safeguard personal data. We store your personal data on secure servers; we do not store payment details and where these payment details are transmitted to our partners for payment processing they are sent in an encrypted form.

17. Transfers of data:

Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy.

We are headquartered in the United Kingdom. By submitting your data and using the FreeToAir.tv website and services you agree with this Privacy Policy and our Terms of Service.

When you sign up to receive any of our services we will not transfer your personal data to countries outside the European Union for storage or processing, unless it is a recognised ‘safe harbour’ or we have in place suitable and adequate contractual terms to protect and safeguard your data in such other territory.

18. European Requirements:

When the European Union data protection law GDPR applies to the processing of your information, we provide controls and processes as described in this policy to exercise your right to request access to, update, delete, restrict, export and object to the processing of your information.

We process your information for the purposes described in this policy, based on the following legal grounds:

With your consent:

For some specific parts of our service we ask for your agreement to process your information. You have the right to withdraw your consent at any time. For example, we ask for your consent to provide you with personalised services such as using templates based on your personal information.

Pursuing your legitimate interests:

In general, we process your information for our legitimate interests. While doing this we protect your privacy. We process your information for things such as:

  • Providing, maintaining and improving our services to meet the needs of our members.
  • Developing new products and features that are useful for our members.
  • Understanding how people use our services to ensure and improve the performance of our services.
  • Customising our services to provide you with a better user experience.
  • Marketing to inform members about our services.
  • Providing advertising to make parts of our services freely available for members.
  • Detecting, preventing or otherwise addressing fraud, abuse, security or technical issues with our services.
  • Performing research that improves our services for our members.
  • Fulfilling obligations to our partners like developers and rights holders.
  • Enforcing legal claims, including investigation of potential violations of applicable Terms of Service.

19. Providing our services:

By using our services you have agreed to enter into a contract. We process your information as part of this contract.

20. Complying with legal obligations:

There are legal obligations for processing some parts of your information. For example, when we have to comply with an enforceable governmental request.

21. Changes:

We may change this Privacy Policy from time to time, however, we will not reduce your rights under this privacy policy without your explicit consent. We will always notify you when we have updated our policy and will do so in clear language. We will also ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy.

Questions, comments or requests?
We are here when you need us.